# Customer Desk: Answers by Text or Portal | Connectricians

URL: https://connectricians.com/build/customer-desk
Last updated: 2026-11-06

AI Desks · Customer Desk

# Keep your customers informed... _And keep your customers._

Customer Desk drafts answers to customer questions from your orders, products, and policies. It's for teams that answer the same questions all day. Timely answers, clear updates, less chasing for your customers, less repetitive work for your team.\*

See it work

\*Ringly reports 71% retention with email replies under one hour versus 48% at 24 hours. Its live-chat benchmark: under 30 seconds. [Source: Ringly](https://www.ringly.io/blog/customer-service-response-time-benchmarks). Reported benchmarks, not promised Customer Desk results.

Fictional customer text thread and customer portal showing an order status update and a reorder link.

What you get

## Everything a customer conversation needs.

Answers only from your data and a playbook your experts approved, with the source shown.

Documents filled in from approved templates, in the customer's own name.

Reminders before the deadlines your customers face.

A hand-off to your team with the facts, timeline and files bundled into one summary.

A branded portal with every document, reminder and conversation.

A log of every question and answer, with feedback used to refine answers and improve the approved playbook.

The demo

## One desk, two channels.

The same conversation, by text or in the portal.

Demo company. Cedar & Current Supply is fictional and all data is synthetic.

Interactive demo of Customer Desk answering a fictional customer's order question by text and in a customer portal, with a review step before anything is sent.

TextPortal

Continue

CEDAR & CURRENT · ORDER #4471

### Your team, your customers...  
In lockstep.

Keep customers up to date and your team in the loop, with clear answers and next steps in one conversation.

Order #4471

In transit

Estimated delivery **Today, 3 PM**

CONFIRMEDIN TRANSITDELIVERY

Answer grounded in the order record

Order record #4471 · Recorded estimate, not a delivery promise.

Cedar & Current

iMessage  
Today 9:41 AM

Hi, where is order #4471? Can you confirm when it will arrive?

Order #4471 left the Round Rock warehouse this morning. The recorded delivery estimate is 3 PM today.

Reorder link · Order #4471

Source: Order record #4471

Thanks. What's your return policy?

People stay in control

### Your rules. Human oversight.

#### You set the boundaries

Approve messages or playbooks. Anything outside them goes to your team for review.

#### Your environment or ours

Hosting and access are agreed during scoping. Many use cases only need read-only access.

#### Your data, not training data

Your data is never used to train AI models.

[Data & Trust](https://connectricians.com/security)

Questions

## Customer Desk questions.

### Do customers need an app?

No. They can text one number, or log in to the portal from any browser.

### Can we charge for it?

Yes, and many organizations do.

### What happens when the AI doesn't know?

It says so and hands the conversation to your team with all of the necessary context, so nobody has to start over.

### Will AI message our customers on its own?

AI only sends messages within boundaries your team has approved, either individually or through approved templates and playbooks. Every message is logged.

## Give your customers one less reason to call.

Uncover which questions, updates, and reminders Customer Desk could handle for your business.

[Book a free call](https://connectricians.com/book)